Join us in making a difference in the outcome of our children's lives. Our Lifestyle Solutions values drive our day-to-day behaviour – across our many group homes and all the locations in which we operate. They are the common threads that drive who we are, what we stand for and believe in, and how we care for, service, and support our customers. We believe all people are equal. We believe that everyone in society should be provided equal opportunity and equal respect and if you believe that too, then this is the organisation for you.

• Therapeutic Support Manager 
• Located in Hunter/Newcastle
• Full-time Permanent position 

We are looking for a superstar Therapeutic Youth Support Manager to join the team and manage our service at our Newcastle/Hunter Services. 

As the Therapeutic Youth Support Manager, you will enable our Children and Young People to improve their quality of life, and participation in the community and ensure service delivery is person-centered and is based on a framework of strengths-based intervention and support. This will be achieved by providing excellent support, supervision, and management of our team of Therapeutic Support Workers.

• Relevant management experience of Children and Young People in Out of Home Care who have complex care needs due to trauma-based backgrounds and behaviors
• Experience managing staff who regularly face crisis situations in the course of their work
• Knowledge and demonstrated experience in working within the relevant legislation, OOHC Standards, policies, and procedures
• Capacity to apply culturally appropriate practices with Aboriginal and culturally and linguistically diverse communities
• Excellent oral and written communication and demonstrated administration skills and computer literacy
• Ability to work collaboratively as a member of multidisciplinary teams and in partnership with other services, and to receive feedback and guidance
• Current driver’s license
• Working with Children Check
• Vaccination against covid-19The focus and purpose of this role is creating a safe, home like environment which is based in local communities for Children and Young People who live in the Intensive Therapeutic Care Program. The Therapeutic Support Manager will ensure the coordination of all services at the Intensive Therapeutic Care Home site, guaranteeing the needs of the CYP are being met in consultation with relevant stakeholders. 

Keep Calm and Be Happy – What are the benefits?

• Hourly rate based on SCHADS 5.1
• Salary packaging options included up to $16K p/a salary sacrifice, Meal, and Entertainment card (up to $2,300 p/a), novated lease 
• Ongoing training and career development opportunities
• Crisis and incident support from the national 24/7 Incident Response team

Own It - How we get the job done

The Therapeutic Youth Support Manager will:

• Providing support, supervision, and guidance to the team of Youth Support Workers
• Managing and maintaining rosters and appropriate staffing levels 
• Day-to-day management of the services; creating a home-like environment for the Children and Young People who live there
• Coordinating and monitoring the implementation of case plans and leaving care plans for the Children and Young People in consultation with Case Managers
• Coordinating the completion of life story work by the Therapeutic Youth Workers in consultation with Case Managers
• Manage complaints and respond immediately to allegations or concerns raised in consultation with Service Specialist (Senior Manager) 

Role Responsibilities:

• Providing regular supervision and support to the TSW within the team, including implementing probation periods for new staff and annual performance reviews of team members ensuring consistent quality service is provided by all staff.

• Develop, implement and review comprehensive induction program for your houses and assist with Intensive Therapeutic Care Program induction.
• Identify, implement or facilitate ongoing training needs for your team members, including maintaining a training register via our learning and development team.
• Give guidance and support for the TSW ensuring they are meeting legislative and procedural requirements for the CYP in our care.
• Management of work performance of team members as needed or required, including assisting with the investigation of allegations, complaints and concerns raised in consultation with the Operations Manager and Senior Operations Manager.
• Assist the Therapeutic Specialist to conduct fortnightly Care Team Meetings.
• Give guidance and support to TSW in relation to the CYP we Support, including the implementation of care plans/ leaving care plans and goals and the work needing to be completed in relation to each CYP. = Ensure all team members are completing all required documentation and tasks reflecting work completed, especially tasks which relate directly to a CYP case plans, futures planning and permanency planning.
• Ensure team members are following legislative and OOHC standard requirements.

Respect - Who we are and why we do it

We’re people who care. Lifestyle Solutions provides services to people with disability, young people, and children in Out of Home Care, their families, and communities. Our customers receive services designed to meet their everyday needs and support them to achieve their goals. Our national workforce is committed to providing service that is reliable, responsive, flexible, friendly, empathetic, and caring.

We believe everyone is equal.

We stand for everyone in society having equal opportunity and equal respect. We do this by providing our customers access to quality services and dedicated people who make a real difference in their lives. We believe this is everyone's fundamental right. You can learn more about us here.

How to apply

All applications must be lodged online. If you have any additional questions please contact Hannah Der Jeu hannah.derjeu@lifestylesolutions.org.au.

We encourage you to apply as soon as possible as we will be actively shortlisting during the advertising period and reserve the right to close this advert prior to the advertised date.

We are an Equal Employment Opportunity (EEO) employer and are committed to building a workplace culture that values diversity and inclusion. We welcome, actively support and promote the employment of people with disability, Aboriginal and Torres Strait Islanders, LGBTI, Culturally and Linguistically Diverse (CALD) backgrounds and other diversity groups.

As part of our process selected applicants will be required to undergo employment screening and probity checks prior to commencing, including a National Police Check Clearance.