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Service Specialist

Apply now Job no: 493200
Employment type: Full Time Permanent
Location: Sydney
Categories: Child & Family Services

Service Specialist

  • Service Specialist - Child and Family Services
  • Baulkham Hills location
  • Permanent Full-Time Position

The role

  • Enable and support Customer Service Delivery teams to create positive customer outcomes and satisfaction through a focus on planning, goal achievement and outcomes
  • Monitor and ensure service compliance at all time
  • Manage individual contracts and funding agreements
  • Establish and maintain relevant systems, processes and tools which enable Customer Service Delivery teams to effectively engage with customers
  • Contribute and facilitate specific service improvement plans relating to Child and Family services

Please click on the following link to review the Role Statement

About you

  • Extensive experience in relationship development and management
  • Extensive experience in customer service, with strong business acumen
  • Proven ability to work in incident response and crisis coordination, including accurate reporting and effective decision making
  • Proven ability to effectively identify business insights, trend analysis and reporting
  • Demonstrated ability to effectively problem solve complex issues and apply critical thinking
  • Expert facilitation and communication skills (written and verbal, including presenting to groups)
  • Sound knowledge and experience in business systems: RiskMan, Carelink+ and SolvSafety (desirable)
  • Demonstrated ability to perform business related activities such as negotiation, support coordination planning and experience in developing staff
  • Demonstrated clinical expertise including authoring of behavioural support plans
  • Proven ability to work collaboratively with external and internal stakeholders
  • Demonstrated ability to effectively deliver balanced outcomes across customer, financial and workforce perspectives
  • Experience in Therapeutic based care models 
  • Knowledge of customer review panel processes (desirable)
  • Current driver's license and willingness to travel interstate
  • Relevant probity clearance and willingness to undertake state required pre-employment checks

We offer

  • Salary packaging $15,900 general & $2,650 entertainment
  • Hybrid working environment
  • Ongoing training and development
  • Team based working environment

About us

We provide services to people with disability, young people and children in out-of-home care, their families and communities.  We believe everyone is equal.  You can learn more about us here.

How to apply

All applications must be lodged online. If you have any additional questions please call Rachel Shorrock on 0447397665 or

Our organisation is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to appointment.

Click to download the Role Statement

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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