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Workforce Support Officer

Apply now Job no: 492625
Employment type: Full Time Permanent
Location: Newcastle, Maitland & Hunter
Categories: Administration/Customer Service, Human Resources

About the role

A great opportunity to support our national workforce team by providing rostering operations support on a rotating roster basis from 6.00am through to 11.00pm Monday to Sunday.

The key responsibilities of the role include:

  • Establish and publish operational rosters for every service ensuring to align with customer, award, operational and financial needs and parameters
  • Actioning of leave and replacements
  • Actioning temporary shift changes in line with award rules, operational needs, budgets and financial targets
  • Filling of vacant shifts, including engagement with agency in line with operational needs and financial targets
  • Responding to queries and requests via phone and email in relation to rosters in line with agreed service levels
  • Supporting the identification of roster gaps and challenges
  • Supporting the processing of support worker timesheets and other supporting documentation
  • Contributing to and supporting the continuous improvement of the organisation’s culture, policy, teams, processes, systems, training and ways of working

About You

Along with excellent attention to detail, strong planning and organisational skills and ability to work under pressure, the successful candidate will have:

  • Experience in the management of rostering and resourcing in 24/7 operations
  • Ability to understand and apply Awards and Enterprise Agreements
  • Intermediate user computer application in MS Office
  • Sound knowledge and experience in business systems, especially Carelink (desirable)
  • Ability to identify and report on issues/trends in relation to rostering and problem solve
  • Ability to manage multiple tasks with conflicting priorities and the ability to work under pressure
  • Ability to multitask through active listening and excellent record keeping
  • Ability to de-escalate a difficult call and influence outcomes whilst staying resilient
  • Proven ability to work collaboratively with external and internal stakeholders
  • Demonstrated ability to effectively deliver balanced outcomes across customer, financial and workforce perspectives
  • Industry experience (desirable)

About Us

We’re people who care. Lifestyle Solutions provides services to people with disability, young people and children in Out Of Home Care, their families and communities. Our customers receive services designed to meet their everyday needs and support them to achieve their goals. Our national workforce is committed to providing service that is reliable, responsive, flexible, friendly, empathetic and caring.

We believe everyone is equal.

We stand for everyone in society having equal opportunity and equal respect. We do this by providing our customers access to quality services and dedicated people who make a real difference in their lives. We believe this is everyone's fundamental right. You can learn more about us here.

Join Us - Next steps

All applications must be lodged online. If you have any additional questions please email

We encourage you to apply as soon as possible as we will be actively shortlisting during the advertising period and reserve the right to close this advert prior to the advertised date.

We are an Equal Employment Opportunity (EEO) employer and are committed to diversity and inclusion in our organisation. We welcome diversity in all its forms; applications from under-represented communities and groups are strongly encouraged. We can provide adjustments to the recruitment process if required; please contact the Talent Team on 02 4014 7800 to discuss how we can help.

Our organisation is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to appointment.

Click to download the Role Statement

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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